Tickets

• Added Ticket Departments
• Added Ticket Priorities
• Added Department-specific questions when opening a ticket
• Added command /ticketmanage
  • Added rename command /ticketmanage rename
  • Added force add command /ticketmanage add
  • Added force remove command /ticketmanage rename
  • Added force remove command /ticketmanage transfer (department and priority)
• Overall this improves the the creation of tickets, much smoother. :hehe:

Staff & Claiming

• New Profile /profile
• Tickets claiming assign to staff in the department if departments are enabled
• Ticket claiming issue with tagging invalid roles is fixed.

Ticket Panel

• Improved /ticketpanel command
• Ticket panel now supports Department Selection
• Added more Customizable Panel Layouts
• Improved panel design using Discord Components V2

Ticket Closing & Reviews

• Improved ticket closing system
• Fixed Review System
• Added all-new Ticket Transcripts
  • Improved transcript design and attachment support
• Improved panel design using Discord Components V2

Translate Command

• Reworked /translate command
• Added Language Selection.
• Added From and To language options
• Added Auto-Detect language
• Improved layouts using Components V2

Design

• Improved layouts using Components V2

General Improvements

• Improved startup console output
• Better stability and performance (i think)

AI Improvements

• Added memory system so the bot can remember things
• AI now stores Summaries to help with the responding
• Add Custom Instructions to the bot via the AI config
• mproved reliability of AI responses
• Better memory system for more helpful support conversations
• Added support for multiple AI providers
  • Moved file location to /Events/Models/<aimodel>.js
  • Supports OpenAImodels (Requires account credit)
  • Supports Groq models (Free)

AI Mode in Tickets

• AI can now Suggest opening a support ticket, this can be disabled
  • React to create a ticket from the AI's message
  • These suggestion messages expire after a short time to prevent a messy chat
• Ticket Channels create a thread allowing a clean space for human support
• Thread Tickets have a button to enable/disable the AI Mode

Added

Added /rename as a command as well as the existing ticket select panel option.

Fixed

• Fixed an issue with /logs folder not being located, causing failure to startup.
• Fixed TicketReason on the ticket welcome message.
• Added the option to remove the color from the welcome message, for modern style only!

SupportBot 8.4 Update

New & Improvements

• Changed JSON storage to SQLlite.
• Added Forum Suggestions
• Added support for forum tags when suggestions in forum mode.
• Added more customisation to the welcome message
• Added more customisation to the ticket panel.
• Added /suggestadmin, change status of suggestions. For forum channels this will update the tag.
• Added Display Components v2 support
  • Welcome Embed
  • Ticket Message Embed
  • Ticket Panel Embed

Quality of Liffe Changes

• Added Logging System.
• Updated Discord.js code to use the new ephemeral flag system
• Fixed deprecation warning for interaction responses.
• Fixed deprecation warning with the ready event. Changed to clientReady
• Updated Discord.js code: replaced deprecated ephemeral option with MessageFlags.Ephemeral

SupportBot 8.3 Update

New & Improvements

• Added Ticket Reviews

• Added Support Voice Channels

• Added Ticket Auto Responder/Questions

• Added /mod command.

• Added Ticket Blacklist

• Added Moderator role

• Added Transcripts folder in /Data/

• Improved commands.yml & messages.yml

• Improved Transcript Design

• Improved Embed Builder with Live Preview/Editing

• Fixed parsing error on startup.

Update Guide To update SupportBot, update all files, but don't delete anything from the /Data/ directory. Instead create the following insideData:

• Folder: Transcripts, Profiles (if doesn't exist)
• File: BlacklistedUsers.json with the contents {}

New & Improvements

• Added ability to customise SupportBot in Discord. (/settings)
• Added the option to switch between Ticket Channels or Threads
• Added Archive Tickets
• Added Lock Tickets (Threads Only)
• Added Rename Ticket
• Added the use of Role, Channel and Category IDs in the config.

Update Guide

To update SupportBot, update all files, but don't delete anything from the /Data/ directory. Instead create the following inside Data:

• Folder: Profiles
• File: settings.json with the contents {}

Need Support?

If you need any help then please don't hesitate to contact us in Discord or here on GitHub

❗New & Improvements

• Added new functions to the Ticket Control Panel

• Added Profile System The profile system will include: For Staff Bio & Timezone Clock-In/Out View Ticket Stats (currently in /ticketstats)

  For Members Bio & Timezone

• Added Community Addons / Addons/<cmdname>.js / Addons/Config/<addonconfig.yml>

• Fixed Enable/Disable Invites

📥Need Support?

If you need any help then please don't hesitate to contact us in Discord or here on GitHub

📥 Update Guide

To update SupportBot, update all files, but don't delete anything from the /Data/ directory. Instead, create a new folder inside Data called Profiles/

❗New & Improvements

• Updated to Discord.JS v14
• All-new ticket system
• Ticket claiming
• New ticket transcripts
• New suggestions system
• New ticket panel generation
• Ticket Statistics (disabled is ticket claiming is disabled)
• Ticket control panel, easily manage the ticket without needing to use multiple commands
• All new configuration files
  • Supportbot.yml - Main config
  • Commands.yml - Provides more details, such as command name, permissions and enable and disable the command
  • Messages.yml - Customise about 99% of SupportBot's messages to your own liking.
  • Panel config.yml - Customise the panel config before you generate with /ticketpanel
  • SupportBot-AI.yml - Setup and configure the SupportBot AI using OpenAI's Model.
• Improved the Embed Builder (/embed) (to create multiple fields follow this format: fieldtitle|fieldcontent;fieldtitle|fieldcontent)
• Added messageCreate Event 🤖 Introducing SupportBot AI to get started head into /Configs/supportbot-ai.yml

📥Update Guide

This is a completely new version of SupportBot, so you'll need to update all your files. If you need any help then please don't hesitate to contact us in Discord or here on GitHub

What's Changed

• Muted Role check and issue fix by @SypherRed in https://github.com/Emerald-Services/SupportBot/pull/126
• Better looking readme by @SypherRed in https://github.com/Emerald-Services/SupportBot/pull/129
• Update messages.yml by @ItsNyoty in https://github.com/Emerald-Services/SupportBot/pull/135

Full Changelog: https://github.com/Emerald-Services/SupportBot/compare/v7.7...v8.0