VikingDove | Support Desk

VikingDove is the support desk we answer our own customers from at VikingHost. Customers open tickets right in the panel and link them to a server, and your team answers from the admin area with that server's details next to the conversation.

Everything below runs in production on our own host. We don't ship products we wouldn't use ourselves.

For your customers​

• Support on their account page and a Support tab on every server.
• New tickets with a topic, the server it is about, a priority and attachments like screenshots and logs.
• One thread with replies, status and files. They can mark a ticket solved or reopen it, and get an email when you answer.

For your team​

• An inbox with search, filters for priority, topic, assignee, unread and late tickets, and bulk actions.
• The linked server on every ticket: node, egg and address, with links to its console and admin page, plus the customer's earlier tickets.
• Internal notes that only the team sees.
• Saved replies: type / to pull one in, with the customer, server and ticket filled in.
• Assign tickets, change status and priority, or open a ticket for a customer yourself.
• See who else has a ticket open, with a warning when a colleague is already writing a reply.
• First-reply targets per priority. Late tickets are flagged, and solved tickets close themselves after a set number of days.
• A Discord webhook for new tickets, replies, urgent tickets, feedback and missed targets.
• Announcements as banners across the panel for everyone, customers, admins or customers on certain nodes, with start and end times. They can also show on the login page.

Feedback and insights​

• When a ticket is solved, customers can rate the help, say if the fix worked and leave a comment.
• Insights show ratings, satisfaction, first reply and resolution times, per team member and per topic.
• Pick 7, 30 or 90 days or 12 months, compare with the period before, and export the feedback as CSV.

Compatibility​

Tested on Pterodactyl 1.15.2 and 1.15.1 with Blueprint beta-2026-08, on 1.14.0 with Blueprint beta-2026-06, on 1.12.4 with Blueprint beta-2026-05

What you get​

• vikingdove.blueprint, version 1.0.4
• README.txt with install, setup, update and troubleshooting steps
• Updates as new downloads on this page. Upload the new file, run the install command again, and your tickets and settings are kept.

Requirements​

• A Pterodactyl panel with Blueprint installed (blueprint.zip)
• SSH access to the server the panel runs on
• Working mail settings in the panel if you want ticket emails. If your panel can send password reset emails, VikingDove can send ticket emails.
• Closing solved tickets and checking reply times run from the panel's normal cron job, the one every Pterodactyl install already has.

Install​

1. Upload vikingdove.blueprint to your panel folder, usually /var/www/pterodactyl.
2. Over SSH, go to that folder and run blueprint -install vikingdove. Put sudo in front if you are not logged in as root.
3. Reload the panel.

Customers now find Support on their account page and on every server. Your team works from Support desk in the admin area. Everyone with admin rights on the panel can answer tickets.

Support​

Message us on Discord: lefeetv. Tell us your Pterodactyl and Blueprint version and what happens.

Works well with​

With VikingCAT, Support shows up in the VikingCAT sidebar and Ctrl+K palette, the desk uses your theme colors and ticket emails use your accent color. Coming from an older VikingPet with the support module? VikingDove imports those tickets automatically. It also works fine without VikingCAT.